Effective Date: July 17, 2026
At Zealits, we understand that you may need to modify or cancel an order after it has been placed. This policy explains when order changes or cancellations are possible, the limitations that apply once processing has begun, and how to request assistance from our customer support team.
1. Policy Overview
We begin processing orders as quickly as possible to ensure timely delivery. Because of our fast fulfillment process, requests to cancel or modify an order must be submitted as soon as possible after the order is placed.
While we will make every reasonable effort to accommodate your request, we cannot guarantee that changes or cancellations will be possible once an order has entered processing or has been shipped.
2. Requesting an Order Cancellation
If you wish to cancel your order, please contact our customer support team immediately after placing your order.
Your cancellation request should include:
- Order number
- Full name
- Email address used for the order
- A request to cancel the order
Our team will review the order status and inform you whether the cancellation can be completed.
3. When an Order Can Be Cancelled
Orders may be cancelled if they have not yet entered the fulfillment process.
Generally, cancellation requests can be approved when:
- Payment has been successfully received.
- The order has not been packed.
- A shipping label has not been created.
- The package has not been handed to the shipping carrier.
Cancellation requests are handled on a first-come, first-served basis.
4. When an Order Cannot Be Cancelled
Unfortunately, cancellations cannot be guaranteed once an order has reached any of the following stages:
- Processing has begun.
- The order has been packaged.
- A shipping label has been generated.
- The shipment has been collected by the carrier.
- The order has already been shipped.
Once shipment has occurred, the order can no longer be cancelled.
If you no longer wish to keep the item after delivery, you may request a return in accordance with our Return & Refund Policy.
5. Changing an Order
If you need to modify your order, please contact us as quickly as possible.
Possible changes may include:
- Updating the shipping address
- Correcting the recipient's name
- Correcting contact information
- Fixing minor billing information
- Removing an item before processing
All change requests are subject to the current status of your order.
6. Changes That May Not Be Possible
After fulfillment has begun, certain changes may no longer be available.
These may include:
- Changing purchased products
- Changing quantities
- Adding additional items
- Switching product styles
- Changing product colors
- Modifying completed payments
- Changing the shipping method after shipment
If a requested modification cannot be completed, our support team will explain the available options.
7. Shipping Address Changes
Customers are responsible for providing a complete and accurate shipping address during checkout.
If an address correction is needed, please contact us immediately.
Address updates may only be possible before the shipment has been prepared.
Once a package has been shipped, we cannot guarantee that the shipping carrier will be able to redirect or modify the delivery address.
8. Incorrect Shipping Information
If incorrect shipping information is provided during checkout, delivery delays or unsuccessful delivery attempts may occur.
Examples include:
- Incorrect street address
- Missing apartment or unit number
- Incorrect ZIP code
- Incorrect recipient name
Zealits is not responsible for delays resulting from inaccurate information submitted during checkout.
9. Orders Already in Transit
Once a package has been transferred to USPS, UPS, or FedEx, the order is considered in transit.
At this stage:
- Cancellation is no longer available.
- Product changes cannot be made.
- Shipping method cannot be changed.
- Delivery timing cannot be accelerated.
Customers should monitor their shipment using the tracking information provided after dispatch.
10. Refused Deliveries
If a customer refuses delivery after the package has been shipped, the shipment may be returned to our facility by the carrier.
Once the returned package has been received and inspected, any eligible refund will be processed according to our Return & Refund Policy.
Additional shipping costs incurred because of refused deliveries or incorrect customer-provided addresses may not be refundable.
11. Duplicate Orders
If you accidentally submit the same order more than once, please contact our customer support team immediately.
We will review the order status and determine whether one of the duplicate orders can be cancelled before fulfillment begins.
Prompt notification greatly improves the likelihood that duplicate orders can be stopped before shipment.
12. Payment Authorization
In some cases, payment authorization may occur before an order enters fulfillment.
If an order is successfully cancelled before shipment, any eligible payment reversal or refund will be processed using the original payment method.
Processing times may vary depending on your financial institution.
13. Promotional Discounts
If an order is cancelled, any promotional pricing, discount codes, or limited-time offers associated with that order may no longer be available for future purchases.
Promotions remain subject to their original terms and availability.
14. High Order Volume
During holidays, promotional events, or periods of increased demand, orders may enter processing more quickly than usual.
Customers are encouraged to review all order details carefully before completing checkout, as opportunities to modify or cancel orders may be more limited during these periods.
15. Customer Responsibilities
To help ensure your order is processed accurately, customers should:
- Review all order details before submitting payment.
- Confirm the shipping address and contact information.
- Verify product selections and quantities.
- Contact us immediately if changes are required.
- Monitor confirmation emails for order details.
Providing accurate information at checkout helps prevent delays and unnecessary corrections.
16. Policy Updates
Zealits may update this Cancel or Change Order Policy from time to time to reflect operational improvements or changes to our fulfillment process.
Any revised version becomes effective immediately upon publication on our website.
17. Contact Us
If you need to request an order cancellation or change, please contact our customer support team as soon as possible.
Store Name: Zealits
Email: contact@zealits.com
Customer Support Hours
Monday – Saturday
8:00 AM – 7:00 PM (EST)
Our team is committed to reviewing cancellation and modification requests promptly and will assist you with available options based on the current status of your order.