Return & Refund Policy

Effective Date: July 17, 2026

At Zealits, we want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process. This Return & Refund Policy explains the conditions, eligibility, and procedures for returning items and requesting a refund.

1. Return Policy Overview

We accept returns for eligible items within 60 calendar days from the date your order is delivered.

To qualify for a return, items must meet the conditions outlined in this policy.

2. Return Eligibility

Items are eligible for return if they:

• Are returned within 60 days after delivery.
• Are unused and unworn.
• Are in their original condition.
• Include all original packaging, accessories, and tags (if applicable).
• Do not show signs of damage caused after delivery.

We reserve the right to inspect all returned merchandise before approving a refund.

3. Return Window

Returns requested after the 60-day return period may not be accepted.

4. Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return if they have been opened, worn, or used.

Returns may also be declined if items:

• Show excessive wear or damage.
• Are missing original components.
• Have been altered after delivery.
• Were damaged due to misuse or improper care.

5. How to Start a Return

To begin a return, please contact our customer support team.

Please include:

• Order number
• Full name
• Email address used for the purchase
• Item(s) you wish to return
• Reason for the return

Our team will provide return instructions after reviewing your request.

Please do not send items back without first contacting us, as this may delay the processing of your return.

6. Return Shipping

Once your return request is approved, you will receive instructions explaining how to send your package.

Customers should package returned items securely to help prevent damage during transit.

We recommend using a shipping service that provides tracking information so you can monitor the progress of your return shipment.

7. Inspection of Returned Items

After your returned package arrives, our team will inspect the merchandise to verify that it meets the return requirements.

The inspection process typically includes confirming:

• Item condition
• Completeness of the return
• Compliance with this policy

Once the inspection is completed, we will notify you regarding the outcome of your return.

8. Refund Policy

If your return is approved, your refund will be processed to the original payment method used when placing the order.

Refunds are issued only after the returned item has been received and successfully inspected.

9. Refund Processing Time

Although refunds are processed within up to 12 business days, the exact time for funds to appear in your account may vary depending on your financial institution or payment provider.

10. No Return or Restocking Fees

Zealits does not charge:

• Return processing fees
• Restocking fees
• Refund processing fees

If your return is approved under this policy, your refund will be processed without additional administrative charges.

11. Damaged or Defective Items

If your order arrives damaged or contains a manufacturing defect, please contact us as soon as possible.

To help us review the issue, please provide:

• Your order number
• A description of the problem
• Clear photographs of the item
• Photographs of the packaging if applicable

Our support team will review the information and work with you toward an appropriate resolution.

12. Incorrect Items

If you receive an item different from what you ordered, please notify us promptly.

Include:

• Your order number
• Photos of the item received
• A brief explanation of the issue

Once verified, we will provide instructions for resolving the situation.

13. Items Lost During Return Shipping

If you are returning an item, we recommend using a shipping service that includes tracking.

Zealits is unable to process refunds for return packages that cannot be confirmed as delivered to our return facility.

Please retain your shipping receipt and tracking information until your return has been fully processed.

14. Exchanges

At this time, we do not offer direct product exchanges.

If you would like a different item, color, size, or style, you may return the eligible product in accordance with this policy and place a new order separately.

15. Order Cancellations

Orders may only be canceled before they enter processing or shipment.

Once an order has been shipped, it can no longer be canceled. If you no longer wish to keep the item after delivery, you may request a return under this Return & Refund Policy.

16. Refused Deliveries

If a shipment is refused without prior authorization or returned due to an incorrect shipping address provided by the customer, additional handling or shipping charges may apply before a replacement shipment is arranged.

17. Late or Missing Refunds

If you have not received your refund after the processing period has passed:

1. Check your bank account or payment method again.
2. Contact your payment provider or financial institution, as posting times may vary.
3. If the issue remains unresolved, contact our customer support team for assistance.

18. Customer Responsibilities

To ensure a smooth return process, customers should:

• Submit return requests within the 60-day return period.
• Follow the provided return instructions.
• Return items in their original condition.
• Package items securely for shipment.
• Keep proof of shipment until the return has been completed.

19. Policy Updates

Zealits may update this Return & Refund Policy from time to time to reflect operational or business changes.

Any updates will become effective immediately upon publication on our website. The version in effect at the time of your purchase will apply to your order where appropriate.

20. Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team.

Store Name: Zealits

Email: contact@zealits.com

Customer Support Hours

Monday – Saturday

8:00 AM – 7:00 PM (EST)

Our team is committed to assisting you with return requests, refund inquiries, and any questions regarding this policy in a timely and professional manner.