FAQs

Effective Date: July 17, 2026

Welcome to the Zealits Frequently Asked Questions page. Here you'll find answers to the questions customers ask most often about ordering, shipping, returns, payments, and our jewelry collections. If you need additional assistance, please contact our customer support team.

General Questions

What products does Zealits sell?

Zealits offers a carefully selected collection of fashion jewelry, including:

• Bracelets
• Earrings
• Necklaces
• Rings

Product availability may change as new collections are introduced and existing items are updated.

Do I need to create an account to place an order?

No. You may complete your purchase as a guest if guest checkout is available. Creating an account can make it easier to view your order history and manage future purchases.

How do I place an order?

Simply browse our collection, select your preferred item, add it to your cart, and proceed to checkout. Review your order details, enter your shipping and payment information, then submit your order.

Can I change or cancel my order?

Yes, but only if your order has not entered processing.

Please contact us as soon as possible after placing your order. Once an order has been processed or shipped, it can no longer be cancelled or modified.

Shipping Questions

Where do you ship?

We currently ship within the United States.

How long does order processing take?

Orders are processed within 1 business day.

Business days are Monday through Friday, excluding holidays.

What is your shipping cut-off time?

Our daily shipping cut-off time is:

5:00 PM EST, Monday through Friday

Orders placed after the cut-off time begin processing on the next business day.

How long does delivery take?

Estimated delivery times are shown below.

Delivery times are estimates and may vary due to carrier operations or weather conditions.

How much does shipping cost?

We offer a simple flat-rate shipping fee.

Which carriers do you use?

Orders are delivered by one of the following shipping carriers:

• USPS
• UPS
• FedEx

The carrier is selected based on the destination and shipping requirements.

Will I receive tracking information?

Yes.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and carrier information.

My tracking information is not updating. What should I do?

Tracking updates may take up to 24 hours after shipment to appear.

If your tracking has not updated after this period or appears stalled for an extended time, please contact our customer support team for assistance.

Returns & Refunds

What is your return period?

We accept eligible returns within 60 days after delivery.

Do you charge return fees?

No.

We do not charge return processing fees or restocking fees for eligible returns.

How long do refunds take?

Approved refunds are processed within up to 12 business days after the returned item has been received and inspected.

The time required for funds to appear in your account may vary depending on your payment provider.

Can I exchange an item?

We do not currently offer direct exchanges.

If you would like a different product, you may return an eligible item and place a new order separately.

What should I do if my item arrives damaged?

Please contact us as soon as possible.

Include:

• Your order number
• Photos of the damaged item
• Photos of the packaging (if applicable)
• A brief description of the issue

Our team will review your request and assist you with the next steps.

Payment Questions

Which payment methods do you accept?

We currently accept:

• PayPal
• Venmo

Only the payment methods available during checkout can be used to complete your purchase.

Is payment secure?

Yes.

Payments are processed through secure payment providers that use industry-standard security measures to help protect your payment information.

Zealits does not store your complete payment card information.

When will my payment be charged?

Payment is authorized and processed when your order is successfully placed.

Orders are prepared for shipment only after payment has been successfully completed.

Orders

How can I check my order status?

You can follow your order using the tracking information provided in your shipping confirmation email.

Order status may include:

• Order Received
• Processing
• Shipped
• In Transit
• Out for Delivery
• Delivered

I entered the wrong shipping address. What should I do?

Please contact us immediately.

If your order has not entered processing, we may be able to update your shipping information.

Once the package has shipped, address changes cannot be guaranteed.

My package shows delivered, but I cannot find it.

We recommend that you:

• Verify your shipping address.
• Check around your property.
• Ask family members or neighbors.
• Contact the shipping carrier.
• Reach out to our customer support team if the package still cannot be located.

What happens if my package is returned to Zealits?

Packages may be returned due to an incorrect address, unsuccessful delivery attempts, or refusal of delivery.

Once the returned package is received, we will contact you regarding the available options.

Products

Will the jewelry look exactly like the product photos?

We make every effort to display our products accurately.

However, slight differences in color or appearance may occur because of lighting, photography, and individual screen settings.

Are all products always available?

Not always.

Inventory changes regularly, and some items may become unavailable after high demand or seasonal updates.

Customer Support

How can I contact Zealits?

You can contact our customer support team using the information below.

Email: contact@zealits.com

Support Hours

Monday – Saturday

8:00 AM – 7:00 PM (EST)

How quickly will I receive a response?

Our team strives to respond to all customer inquiries as promptly as possible during normal business hours. Response times may vary depending on inquiry volume, but every request is handled in the order it is received.

I still have a question that isn't listed here.

We're happy to help.

If you cannot find the answer you're looking for, please contact our customer support team at contact@zealits.com. We'll assist you with any questions regarding your order, shipping, returns, payments, or products as quickly as possible.